At Sun And Soil Organics LLP, we are committed to ensuring customer satisfaction with our products and services. While we do not typically accept returns or offer refunds once an order is confirmed, we understand that there may be certain situations where exceptions need to be made. Please review our policy outlined below:

In Case of Damaged Product:

• Notification: Please notify Sun And Soil Organics LLP of any damaged products within 5 days from the delivery date via email to [email protected].
• Required Information: In your email, include the order number, image of the invoice, 1 outer box image, and 2 clear images of the damaged product.
• Resolution: We will promptly re-send and replace the damaged product(s) and work with you to find a satisfactory solution.
• Response Time: Our team will respond to your email within 24-48 hours and provide full assistance thereafter.

In Case of Missing Product:

• Notification: Inform Sun And Soil Organics LLP of any missing products within 5 days from the delivery date via email to [email protected].
• Required Information: Include the order number, image of the invoice, 1 outer box image, and 2 clear images of the opened box with all items received.
• Resolution: While we do not accept refund requests for missing products, we will promptly re-send the missing item.
• Response Time: Expect a response from our team within 24-48 hours, followed by full assistance.

In Case of Spoiled Product:

• Notification: Notify Sun And Soil Organics LLP of any spoiled products within 10 days from the delivery date via email to [email protected].
• Required Information: Provide the order number, date of packaging/ date of manufacture, and clear images or video of the spoiled product.
• Resolution: We do not accept returns due to variance in taste, texture, color, or aroma, as our products are completely natural. However, we will investigate and work with you to find an amicable solution.
• Replacement: If necessary, the product will be replaced after due investigation and diligence.
• Response Time: Our team will respond to your email within 24-48 hours and provide full assistance thereafter.

Please Note:

• Sun And Soil Organics LLP reserves the right to refuse returns or refunds if the above conditions are not met.
• We are committed to ensuring fair outcomes and providing the best possible assistance to our customers.

Thank you for choosing Sun And Soil Organics LLP. If you have any further questions or concerns, please do not hesitate to contact us.